At Belfast Waterfront and Ulster Hall Limited, we take your privacy seriously. This notice sets out how we, as a data controller, collect and process personal data about you.
About us
We are a company registered in Northern Ireland under company number NI635764. Our registered office is at Waterfront Hall, 2 Lanyon Place, Belfast, Antrim, United Kingdom, BT1 3WH.
How to contact us
You can contact us using the following details:
When we collect your personal information
Most of the personal information we process is provided to us directly by you. We collect personal information when you:
When we use the term “our websites” we mean www.waterfront.co.uk and www.ulsterhall.co.uk.
When you visit our websites, we automatically collect technical data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, and other similar technologies. Please see our cookie policies at www.waterfront.co.uk/cookies and www.ulsterhall.co.uk/cookies for further details.
If you are involved in an incident that relates to our premises or business, we may collect information from you for incident reporting and investigation purposes and in order to meet our health and safety obligations.
The type of personal information we collect
Personal data, or personal information, means any information about an individual from which that person can be identified. We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
We also collect, use and share aggregated data such as statistical or demographic data. Aggregated data may be derived from your personal data but is not considered personal data as it does not directly or indirectly reveal your identity. For example, we may aggregate individuals’ Usage Data to calculate the percentage of users accessing a specific website feature in order to analyse general trends in how users are interacting with our website to help improve the website and our service offering. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
Unless we have told you otherwise in a specific privacy notice, we do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). The only exception to this is where you have specific disability needs which we need to be aware of in order to make reasonable adjustments and be able to perform our contract with you and comply with our obligations pursuant to social protection and equality laws (for example, when you make a booking using an Access Card).
How we use your personal information
The law requires us to have a legal basis for collecting and using your personal data. We rely on one or more of the following legal bases:
We have set out below a description of all the ways we plan to use the various categories of your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
| Purpose/Use | Type of personal data | Legal basis |
| To register an account for you on our websites |
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Performance of a contract with you |
To book tickets for an event for you including:
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To manage our relationship with you which will include:
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| To enable you to partake in a prize draw, competition or complete a survey |
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| To administer and protect our business and our websites |
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| To deliver relevant website content and online advertisements to you (including social media websites) and measure or understand the effectiveness of the advertising we serve to you |
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Necessary for our legitimate interests (to study how our customers use our websites, to grow our business and to inform our marketing strategy) |
| To use data analytics to improve our website, products/services, customer relationships and experiences and to measure the effectiveness of our communications and marketing |
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Necessary for our legitimate interests (to define types of customers for events, to keep our websites updated and relevant, to develop our business and to inform our marketing strategy) |
| To send you relevant marketing communications and make personalised suggestions and recommendations to you about goods or services that may be of interest to you based on your Profile Data |
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Consent, having obtained your prior consent to receiving direct marketing communications |
| To carry out market research through your voluntary participation in surveys |
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Necessary for our legitimate interests (to study how customers use our website, the types of events they are interested in and to help us improve and develop the events and services we offer). |
| To ensure the safety of our customers, our employees and agents and any performers performing at our venues |
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Necessary for our legitimate interests (to ensure the safety of individuals attending or performing at our venues) |
| To capture photographs of events taking place at our venues and using such photographs for marketing purposes |
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Necessary for our legitimate interests (to market and grow our business) |
| To consider you for a job which you have applied for |
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Direct marketing
During the registration process on our websites when your personal data is collected, you will be asked to indicate your preferences for receiving direct marketing communications from us via email, and/or post.
We may also analyse your Identity, Contact, Technical, Usage and Profile Data to form a view which events, services and offers may be of interest to you so that we can then send you relevant marketing communications.
Please note that we operate a joint box office for the Waterfront Hall and Ulster Hall. This means that once registered to receive information about entertainment events by email and/or direct mail, you will receive information about events taking place at the Waterfront Hall, Ulster Hall or both venues.
Third-party marketing
We will get your express consent before we share your personal data with any third party for their own direct marketing purposes.
Opting out of marketing
You can ask us to stop sending you marketing communications at any time by logging into your account on our websites and checking or unchecking relevant boxes to adjust your marketing preferences.
If you opt out of receiving marketing communications, you will still receive service-related communications that are essential for administrative or customer service purposes (for example relating to an event you have purchased tickets to attend).
Cookies
For more information about the cookies we use and how to change your cookie preferences, please see www.waterfront.co.uk/cookies and www.ulsterhall.co.uk/cookies.
Disclosure of your personal data
We may disclose personal data to:
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
International transfers
To the limited extent that it is necessary to transfer personal data outside of the UK, we will ensure appropriate safeguards are in place to protect the privacy and integrity of such personal data.
We may transfer your personal data to service providers that carry out certain functions on our behalf. This may involve transferring personal data outside the UK to countries which have laws that do not provide the same level of data protection as the UK law. Whenever we transfer your personal data to such countries, we ensure a similar degree of protection is afforded to it by using specific standard contractual terms approved for use in the UK which give the transferred personal data the same protection as it has in the UK, namely the International Data Transfer Agreement and/or the International Data Transfer Addendum to the European Commission’s standard contractual clauses for international data transfers.
Please contact us if you wish to obtain information concerning the safeguards we use to protect your personal data when we make international transfers (see “Contact details” below).
Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
Data retention
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
The retention period will vary according to the purpose. For example, we will usually only keep personal information relating to the purchase of a ticket by your for up to three years for the date of the transaction. We will usually only keep CCTV footage for a period of up to 30 days from the date of recording.
In some circumstances you can ask us to delete your data: see “Your rights as an individual” below for further information.
Links to other websites
Our websites may, from time to time, contain links to and from other websites. If you follow a link to any of those websites, please note that those websites have their own privacy policies and we do not accept any responsibility or liability for those policies. Please check those policies before you submit any personal data to those websites.
Your rights as an individual
To the extent that we are a controller of your personal data you may request access to, rectification, or erasure of your personal data, or restriction of processing or object to processing of your personal data, as well as the right to data portability. In each case, these rights are subject to restrictions as laid down by law. The following is a summary of your rights:
You have the right to lodge a complaint with the Information Commissioner’s Office if you consider that the processing of your personal data infringes the UK GDPR.
If you wish to exercise any of these rights, please contact us (see “Contact details” below). We will respond to your request within one month. That period may be extended by two further months where necessary, taking into account the complexity and number of requests. We will inform you of any such extension within one month of receipt of your request. We may request proof of identification to verify your request. We have the right to refuse your request where there is a basis to do so in law, or if your request is manifestly unfounded or excessive, or to the extent necessary for important objectives of public interest.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
Contact details
If you have any questions about this privacy policy or about the use of your personal data or you want to exercise your privacy rights, please contact us in the following ways:
Complaints
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
Changes to this Privacy Notice
We reserve the right to change this Privacy Notice from time to time at our sole discretion. If we make any changes, we will post those changes here and update the “Last Updated” date at the bottom of this notice. However, if we make material changes to this statement, we will notify you by means of a prominent notice on the website prior to the change becoming effective. Please review this Privacy Notice periodically for updates.
Last updated: 19 March 2024
