Vehicles can drive up to main doors to drop off and pick up, but must park at nearest car parks.
Yes.
Our wheelchair spaces in the venue can now be booked online. An example of how to book a wheelchair space is below.
I am a party of two people with a requirement for one wheelchair space. I begin by selecting ‘two’ wheelchair access seats to ensure my party are sat together. In order to let the venue team know how many of my party I require to be wheelchair accessible, I then selection ‘one’ from the drop-down option below.
To provide your requirements simply complete our Accessibility Booking from available here; Accessibility Booking Form | Waterfront Hall
Wheelchairs users are not permitted on the floor area during standing shows due to crowd movements that may lead to the wheelchair being overturned causing potential injury to patrons.
Please find the link to our Accessibility Booking form below.
Simply fill in our Accessibility Booking Form with your requirements and our team will update our booking system with your requirements and make a Carer / Essential Companion ticket available to book on your online account.
Please find the click to our Accessibility Booking form available here: Accessibility Booking Form | Waterfront Hall
Strobe lighting, pyrotechnics and lasers may be used by some artists in their performances. Most often we are not aware of this at the time of the show going on-sale. If we are made aware of it on the day of the event, signage will be visible throughout the venue.
We have an infra-red system in both the Waterfront Hall and Waterfront Studio. Customers are requested to turn their hearing aid to ‘T’ setting to enable this.
We also have an induction loop available for the venue. Please let one of our stewards know on arrival so that we can accommodate you.
Yes, we can arrange for a BSL or ISL signer to be at the performance. We ask that you try to give eight weeks’ notice to ensure that we can arrange for a signer to be present.
If you would like to request this, please contact us and let us know.
Yes, assistance dogs are most welcome at the Waterfront Hall. Please let us know in advance and we can allow for water provision. We advise giving no less than 48 hours notice to ensure this is picked up ahead of your visit.
Customers are asked to bear in mind the noise levels at events and the use of special effects including pyrotechnics and strobe lighting.
We offer a relaxed performance with our pantomime every year. It’s always a popular show, so we advise early booking to avoid disappointment.
If you or a member of your party is coming to a show and are nervous about being a busy crowd, please contact us in advance and we will accommodate when we can depending on the promoter/artist.
There are two privately owned car parks adjacent to the venue with Lanyon Place car park dedicated accessible spaces approx. 40 accessible spaces on Levels B, D, & F Wide bays are available on the ground level of both car parks. The Oxford Street (Hilton)* multi-storey car park is closest to the venue and the Lanyon Place car park is approximately 100 meters away and is accessible via a footbridge.
For more information or to pre-book your parking stay, please see the links below.
*Please note this car park is currently closed
Yes, if you let us know in advance we can arrange for bollards to be lowered at Waterfront Hall which allows you to be dropped off at the main entrance. We do need advance notice to accommodate this otherwise the drop off is at the roundabout at Hilton which is approximately 50 metres from the main entrance.
If you would like to request this, please contact us and let us know. We advise giving a minimum of 48 hours notice for this request to ensure that the request is picked up in time for your visit.
Yes, one of the two Changing Places toilets in Belfast City Centre is located in the Riverside Foyer area of the venue, with the other located in Belfast City Hall. Changing Places toilets are larger accessible toilets for severely disabled people, with equipment such as hoists, curtains, adult-sized changing benches and space for carers. As this facility is located in our conference and convention facility, please advise a team member should you wish to use it.
The Ulster Hall is conveniently located on Bedford Street, a short two-minute walk of the city centre. We are located nearby Great Victoria Street Bus Station in Belfast, approximately within a five-minute walking distance.
Ulster Hall is situated in the city centre with both on-street parking and car parks available.
Nearby car parks include:
All car parks are independently owned and operated by external companies. Whilst these are open for most events, there may be times when some car parks are unavailable.
If you are travelling to the venue using an electric vehicle, the nearest charging points can be found here.
There are no cloakroom facilities in the venue. Please note that bags larger than a laptop bag may not be permitted into the venue, this is for security reasons and to ensure the safety of all of our customers.
We recommend arriving 30-60 minutes before the start time to give you plenty of time to relax before the show and enjoy your evening. If you are attending a concert, we advise allowing additional time as security procedures may be stricter and take a longer time.
All running times will be updated on the event page when they become available. Please note that due to the nature of live entertainment, running times may vary but we will always be as accurate as possible.
In some cases, we may have to ask you to wait for a suitable break in the performance before we can allow you to take your seats. Occasionally this can mean waiting until the interval, if there is one.
Each of our bars located at the Waterfront Hall are filled with an array of locally sourced food and beverage items including a wide selection of chilled soft drinks, confectionery, snacks and alcoholic beverages to suit every taste;
Can I bring my own food and drink?
Only food and drink that has been purchased on the premise can be taken into the venues. Management reserve the right to dispose of any food or drink brought to the venue.
Only food and drink that has been purchased on the premise can be taken into the venues. Management reserve the right to dispose of any food or drink brought to the venue.
We do not have a formal dress code policy. If an event has a requirement, this will be advised at the time of booking and made known on the individual event page.
